“Wondering why the firefighters hadn't arrived, I tried to call 911. No service.” “I got in my car and drove until I could get through to 911 and explain the situation. That's not exactly accurate. I kind of yelled that we needed help right away, that old people couldn't put out this fire, and that the helicopter needed to dump water closer to the house. The nice dispatcher said he'd send help. I think I was in a bit of a panic.”